RESIDENTIAL LIFETIME WARRANTY
April 1st, 2013
- Residential Lifetime Warranty
Caesarstone Canada Inc. (“Caesarstone”) of 8899 Jane St, Concord, ON, will warrant from the
original date of installation, material that fails due to any manufacturing
defect when fabricated and installed by a Caesarstone-authorized fabricator.
Caesarstone-authorized fabricators are available at www.caesarstone.ca.
This warranty applies to the repair or replacement of failed material that has
been permanently installed in the interior of your residence. The option to
repair or replace the material is at the sole discretion of Caesarstone. To
request service under this warranty you must contact the company that sold you the
Caesarstone quartz surfacing materials within thirty (30) days of the failure
of such materials.
This Residential Lifetime Warranty is
available only to the original owner of a single family residence in which
Caesarstone quartz surfacing materials have been originally installed. In the
case of a newly constructed single-family residence, this warranty is available
to the first owner of the residence and is transferable according to the terms
and conditions stated below.
Terms and Conditions
This warranty applies to Caesarstone quartz surfacing material that was
installed after April
This warranty applies only to Caesarstone
quartz surfacing materials and does not apply to any other products, including
other quartz surfacing products manufactured or supplied by any other party,
This warranty applies only to
Caesarstone quartz surfacing materials that have been permanently installed in
the interior of single-family residences and have not been moved from their
original installation. If after or during installation you decide that you do
not like the color or finish you selected, that decision is not covered under
This warranty does not apply to any
residence where the owner is not the occupant. See Commercial warranty for more information. This
warranty does not apply to materials and/or services that have not been paid in
This warranty applies only to materials
that have been maintained according to the Caesarstone Care & Maintenance
guidelines. Care & Maintenance guidelines are available at www.caesarstone.ca. These may be revised from time to time
as new products for care come on the market.
You must register your Caesarstone
quartz surfacing material within thirty (30) days from date of installation in
order to activate your warranty by completing the online form made available at
you have not registered, when requesting service under this warranty you must
provide proof of purchase in the form of a copy of your original receipt or
invoice showing the name of the owner, authorized dealer and Caesarstone-authorized
fabricator. Caesarstone-authorized fabricators and authorized dealers are
available at www.caesarstone.ca.
You must agree to cooperate with
Caesarstone or its authorized agents in the inspection of the material and
assist us in efforts to perform our obligations under this warranty.
This warranty is transferable under the
following conditions: The original or first owner must have initially
registered the warranty with Caesarstone as specified above. The original or
first owner must submit to Caesarstone in writing the name, address and phone
number of the new owner. The new owner will receive a prorated 10-year limited
warranty, which is prorated from the original date of installation. In no event
will the transferred warranty exceed ten (10) years from the date of the
In the event that Caesarstone quartz
surfacing materials fail due to a manufacturing defect, Caesarstone will, at
its sole discretion, repair or replace such materials. Caesarstone will seek to
obtain the best possible result, whether we decide to repair or replace your
installation. However, exact color match is never guaranteed.
All decisions regarding this warranty
are at the sole discretion of Caesarstone. No representative, dealer,
salesperson, distributor, fabricator or any other person is authorized to make
any warranty or promises on behalf of Caesarstone with respect to Caesarstone
quartz surfacing materials.
Exclusions: This warranty does not cover
Use for any commercial purposes.
Commercial use includes but is not limited to, use in a store, rental
properties, office or any other place of business.
Caesarstone quartz surfacing materials installed
in any outdoor application.
Caesarstone quartz surfacing materials
used as flooring material.
Improper use or abuse. Improper use or
abuse includes, but is not limited to, damage from mishandling of the material,
damage from excessive heat or uneven exposure to weather conditions, physical
or chemical abuse, damage from improper care or maintenance, and excessive
5. Labor to
remove, fabricate and/or reinstall Caesarstone quartz
surfacing materials, or other similar activities
necessary to complete the replacement or removal of the defective material.
Scratches. Caesarstone quartz is a very
hard material and highly scratch-resistance but not scratch proof. Proper care
must be exercised including the use of a cutting board as part of your care and
Routine maintenance. Routine maintenance
includes but is not limited to, minor conditions such as removing stains and
water spots by following the techniques specified in the Caesarstone online
Care & Maintenance Guidelines at www.caesarstone.ca.
Failures due to fabricators/installers
not following the prescribed fabrication and installation procedures as
outlined by Caesarstone. Improper fabrication and/or installation are the sole
responsibility of the fabricator and/or installer.
Any defects that were visible at the
time of fabrication and were not avoided during fabrication. Fabricators are
required to perform a visual inspection of all materials prior to fabrication
and again prior to installation.
appearance or seam performance, adhesives, caulk or other accessory items. Once
the material is installed, the two main reasons for seam separation or cracking
are the shifting or movement of the substrate, cabinets or foundation, and
thermal shock. Thermal shock can occur when a hot pan, dish or other receptacle
or object is left on the countertop for more than a brief period. Trivets or
hot pads should always be used. These issues are not considered material
defects and are subject to proper care and maintenance by the owner.
creative use of the material including bending or curving.
that has been milled or reduced in thickness.
installation of sinks.
mechanical fasteners directly into the material.
failures due to inadequate support for the installation. This includes
overhangs in excess of the recommendations provided by Caesarstone which are
chips or cracks, including, but limited to, those that are a result of
"dry" cutting or polishing, or not following the minimum requirements
for edge details.
edges where the joint is not cut correctly.
altering of any factory applied finish. Any issues arising from the practice of
"in-shop" honing are the sole responsibility of the fabricator.
marks that are common to honed finishes such as metal marks, fingerprints or
other signs of daily living. A signed "Special Care Considerations for
Caesarstone Honed Finishes" form is required to be submitted to Caesarstone
or its assigns if a honed finish is requested from the fabricator to
acknowledge that you are informed of this warranty exclusion. This form must be
signed by the end user/owner of the finished installation.
modifications such as plumbing, electrical, tile, cabinets, flooring, etc. that
may be necessary to repair or replace the Caesarstone quartz surfacing
materials covered under this warranty.
variations in the color, size, shape and distribution of the pattern of the natural
quartz or the natural variations in background tone. These characteristics are
inherent and unique characteristics of the material. Color samples provided to
consumers, dealers and fabricators are only representative and not an exact
replication of what will be installed in your home.
irregular “spots” or “blemishes” relative to the matrix of the colour. A
certain level of spots or blemishes are inherent in the manufacturing process
and do not affect the structural integrity of the material.
Caesarstone quartz surfacing materials contain
important product information on the back of each slab. Removing this product
information will void the warranty.
Caesarstone is not responsible for damage or
injury caused in whole or in part by acts of God, job site conditions, and
architectural/engineering design, and structural movement, acts of vandalism or
Not applicable in Quebec. Caesarstone shall
not be responsible in either contract or tort for any loss or direct, indirect,
consequential, incidental, special, exemplary, or punitive damages arising out
of the use or the inability to use the Caesarstone quartz surfacing materials covered
by this warranty. Some provinces do not allow exclusion or limitation of
incidental damages, so the above limitations or exclusions may not apply to
THE FOREGOING IS THE COMPLETE WARRANTY FROM
CAESARSTONE AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER
ORAL OR WRITTEN.
NOT APPLICABLE IN QUEBEC OR SASKATCHEWAN:
EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT
TO CAESARSTONE MATERIALS AND CAESARSTONE EXPRESSLY DISCLAIMS ALL WARRANTIES NOT
STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY
WARRANTY THAT MAY EXIST UNDER NATIONAL, PROVINCIAL OR LOCAL LAW INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights,
and you may also have other rights which vary from province to province.