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Review our Frequently Asked Questions, select warranty, and learn about your coverage under Caesarstone’s warranty.

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Does the Caesarstone Warranty cover all applications and usages?

Caesarstone provides warranty for Caesarstone surfaces in which appliances and applications are installed or fabricated, provided that those appliances and applications are approved for use by Caesarstone, and installed in accordance with the manufacturer’s instructions, Caesarstone fabrication and installation guidelines, and any additional guidelines relating to those appliances and applications.

A complete list of approved appliances and applications is below:

	Indoor Caesarstone quartz surfaces	Caesarstone Outdoor	Porcelain
Burner gas stoves	✓	✓	✓
Induction cooktops, except for flush-mounted hobs that are completely level with the surface	✓	✓	✓
Gas freestanding range	✓	✓	✓
PITT cooking	✓	✓	✓
All sinks except built-in sinks or sinks from Caesarstone material	✓	✓	✓
Pop-up sockets	✓	✓	✓
Hot/cold water dispenser	✓	✓	✓
Downdraft hoods - extractor fans & pop-up hoods	✓	✓	✓
FeelsWarm	✓	✓	✓
Drainer grooves	✓	✓	X
Gas fire pit	X	✓	✓
InvisaCook	X	X	✓
Incogneeto	X	X	✓

What is the Caesarstone outdoor ten-year warranty?

We go beyond excellence to reassure you that your surface remains safe, durable, and timelessly beautiful. Our outdoor ten-year warranty enables you to benefit from our full commitment to top-quality surfaces outdoors.

It is made available to the original owner of a single-family residence and goes into effect on the original date of installation. It applies to repairs and replacements of defective materials fabricated and installed by Caesarstone-authorized professionals only, and you must request the service within 30 days of any material failure.

You must register to activate your warranty. Proof of payment in a full purchase is required.

Check out our 10-year outdoor warranties:
Outdoor Surfaces – Residential Warranty

What is the Caesarstone lifetime warranty?

We go beyond excellence to give you the reassuring certainty that your surface remains safe, durable, and timelessly beautiful. Our lifetime warranty enables you to benefit from our full commitment to top-quality surfaces.

You must register to activate your warranty. Proof of payment for an entire purchase is required. Go to: Lifetime Warranty

Also, check out our Outdoor Collection Warranties:
Outdoor Surfaces – Residential Warranty
Outdoor Surfaces – Commercial Warranty

Can any fabricator issue a quartz certificate?

Only Caesarstone-certified fabricators can install your surface to get our lifetime warranty.

Go to: Register Warranty

Check out our 10-year Outdoor Warranties:
Outdoor Surfaces – Residential Warranty

What products to avoid protecting quartz?

Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.
Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride
Avoid products containing oils as they may leave a residue. All products should be rinsed off thoroughly
If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.

Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

How can I prevent patina?

Do not allow liquids to dry out or remain on your surface for a long time. Always wipe away wet spills, to prevent limescale forming. This is particularly important on dark surfaces, on which a patina may be more visible.

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Warranty & Service info@caesarstone.ca

350 Caldari Road Concord ON L4K 4J4

Media Relations pr@caesarstone.ca

Sales sales@caesarstone.ca

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