Privacy & term of use

1. GENERAL

This Privacy Policy Statement (“Privacy Policy”) explains how CAESARSTONE LTD. and/or its affiliates (collectively, “CAESARSTONE”, “We” or “Our”) collect, use, share, protect and may disclose under certain circumstances, your information and it applies to your use of the Website located at the following domain address: http://www.caesarstone.ca (the “Website”). Your use of the Website is also governed by the terms of use published on the Website (the “Terms of Use“). In the event of any conflict between the terms of this Privacy Policy and the Terms of Use, the Terms of Use shall prevail.

We are committed to protecting and respecting your privacy and any information that you may provide us. Please read this Privacy Policy carefully before using the Website and review it periodically for the latest information about our privacy practices. By using or browsing the Website, you fully agree to the terms of this Privacy Policy.

2. THE INFORMATION WE COLLECT AND HOW WE USE IT

When you use (including any browse through or access of) the Website, we may gather certain information, including Personally Identifiable Information, which means information that may identify you, whether alone or combined with other information.

Personally Identifiable Information we may collect in our interactions with you includes your first name, last name, E-mail address and phone number. We may also collect Personally Identifiable Information about you should you choose to submit a form in or through the Website to contact CAESARSTONE.

The purposes for which we use your Personally Identifiable Information, include, but may not be limited to, enabling, and supporting:

• Communication: informing you about new services, products, technology, promotions, and other pertinent information. This also includes sending administrative, confirmations and marketing messages if you have consented to receive such information (collectively, “Marketing Message(s)”). You can unsubscribe from Marketing Messages anytime by using our online contact form, clicking the “unsubscribe” button in our emails, or following the instructions in our messages;
• Service provision: in delivering and updating our Website and providing, maintaining and improving your user experience and our Website operation;
• Complying with and resolving legal obligations: to prevent fraud, resolve disputes, and assist with any legal investigations, as may be permitted or required by law; and
• Safety and Security: To promote safety, integrity, and security across our Website, we process Personally Identifiable Information, for abuse detection, prevention, enforcing the Terms of Use, and limitations of liability governing the use of our Website.

There may be Personally Identifiable Information that remains within our databases, access logs, and other records.

3. DISCLOSING OF ANY INFORMATION TO OUTSIDE PARTIES

We share Personally Identifiable Information collected via the Website with other companies or individuals as follows:

• Service Providers: We may use vendors and their sub-contractors to send emails, marketing, and customer service messages on our behalf, ensuring they keep the information confidential and follow a Data Protection Agreement;
• Competent Authorities:  We may disclose Personally Identifiable Information to third parties if required by law, regulation, legal process, or a governmental request; to enforce the Terms of Use; to investigate potential violations; to address fraud, security, or technical issues, or to protect the rights, property, or safety of our company, users, or the public as allowed by law;
• Corporate Transaction Entities: We may disclose Personally Identifiable Information within the limits of the law for strategic business transactions such as sales or a merger;
• Subsidiaries: We may share your Personally identifiable Information of CAESARSTONE’s subsidiaries, or other companies under CAESARSTONE’s common control.  CAESARSTONE’s subsidiaries may only use the Personal Data in a manner consistent with this Privacy Policy; and
• Other Third-parties: Upon your instruction, we may share your Personally Identifiable Information with third parties at your request.

If we transfer your information in accordance with the above, we will make sure by Data Protection Agreement that the transferees agree to apply the same levels of protection as we are required to apply to your information and, where appropriate, to use your information strictly in accordance with our instructions.

4. COOKIES & OTHER TECHNOLOGIES

We use cookies and other tracking technologies (“Cookies”) on this Website to help us collect and store some of the information we describe above and to enable Website functionality to be provided. For more detailed information about the technologies, we use and your rights to control those Cookies, please visit our Cookie Policy at: Cookies Policy.

5. DATA RETENTION

We retain Personally identifiable Information only as long as necessary to operate our Website or to meet legal obligations. Your Personally identifiable Information that is retained by us will be de-identified, aggregated, and/or securely deleted once it is no longer needed for such purposes.

6. THIRD PARTIES’ PRACTICES

This Privacy Policy does not cover the information practices exercised by other providers of products or services, advertisers or other web-sites, or companies/people that CAESARSTONE does not own or control or does not employ or manage. CAESARSTONE would like to emphasize that CAESARSTONE is not and cannot be responsible for the content or the privacy policies of websites to which it may link or websites that link to CAESARSTONE’s Website.

7. SECURITY SAFEGUARDS TO PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION

We adhere to industry standard practices and procedures to help safeguard and secure the information we collect. Despite this, no transmission via the Internet can be guaranteed to be 100% secure. We cannot and do not guarantee the absolute security of the information that you transmit to or through our Website. Therefore, you assume that risk by using the Website.

8. PRIVACY RIGHTS

Subject to certain limitations and depending on the privacy laws applicable to you, you may have the following legal rights to your information:

1. Right to access or correct your personal information held by us;
2. Right to have certain personal information that is held by us disposed of or removed;
3. Right to request that we restrict the processing of your personal information;
4. Right to object to certain processing of your personal information, including the right to object to marketing, and request that your personal information be moved to a third-party. You can object by changing your marketing and email preferences, disabling cookies as set out in our Cookies Policy;
5. Right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes with other service providers; and
6. Right to receive non-discriminatory treatment for choosing to exercise your rights under applicable privacy legislation.

Where we rely on your consent to process your information, you may have the right to withdraw or decline your consent at any time and, where we rely on legitimate interests, you have the right to object (as noted above). Please note that withdrawing your consent may affect your access and ability to use our Website.

You have the right to file a complaint about the way we use or process your information with the Office of the Privacy Commissioner of Canada or other applicable privacy commissioner in British Columbia, Alberta or Québec. 

Should you need to access or correct your Personally Identifiable Information that is held by us, please use the contact information in the “Contact us” section at the end of this policy to reach us.

9. INTERNATIONAL TRANSFERS

In operating our Website, we may rely on technology that processes your Personally Identifiable Information outside the jurisdiction in which you reside.  Your Personally Identifiable Information may become subject to the laws of another jurisdiction, which may differ from the laws of your jurisdiction. By using our Website, you consent to the transfer of your personal information outside of your jurisdiction when necessary.

10. CHANGES TO THE PRIVACY POLICY

This Privacy Policy may change from time to time, effective upon posting an updated version of the Privacy Policy on the Website. Please check periodically the Website to review such changes in the Privacy Policy. Your use of (including any browse through or access of) the Website, after such revised Privacy Policy has been posted on the Website, shall constitute your consent to the new or revised Privacy Policy. If you are not satisfied with any aspect of it please do not continue to use the Website.

11. MINORS

The Website is not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow children under the age of 18 to use the Website.

12. CONTACT US

Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through our online contact form, available at: Contact Us.

This Privacy Policy was last modified on August 6, 2024.