Caesarstone takes the safety of our employees, customers, vendors, and partners as its utmost priority and primary concern at all times. Due to the recent situation as it pertains to the Pandemic of COVID-19, although evolving, this grid shares the current state of operations at our distribution centres across Canada. It is subject to change, based on developing guidance from the health authorities and we will update our communication accordingly.
As an active response policy for COVID-19 CORONAVIRUS, we are changing our policy of visitor interaction to ensure and support the safety and protection of everyone involved. Please visit this link for this important policy change regarding External Drivers (Customer pick-up, third party transports).
Consumers, our website is always available to you as a valuable resource, including our Visualiser Tool and Sample Kit Ordering. And get inspired with our new 2020 dark colours here.
Trade Partners, marketing assets are always available to you on our website as a value resource. And your local Sales Rep is always available by phone or email to help with your needs, including sample ordering.
**Please note this was last updated on 4/14/20 at 8:00 AM.
|DC||Status||Current State||Operating Mode|
|Burnaby||Alert||Business as Usual.||No visitors, Service Site Support per policy (“Response to Pandemic of Coronavirus (COVID-19)”).|
|Calgary||Alert||Business as Usual.||No visitors, Service Site Support per policy (“Response to Pandemic of Coronavirus (COVID-19)”).|
|Montreal||Serious||The Québec government ordered the closure, from March 24 at 12:01 a.m. until May 4th 2020, of all non-essential businesses and services. Based on updated order we fall under priority services for the support of the construction industry. We are able to resume operations under the transportation, storage and distribution of goods category for the construction industry.||Montreal DC to be partially opened from April 15. All office employees still working from home till May 4, 2020.|
|Toronto, Northeast||Serious||Compliance with Ontario state of emergency order of stay at home in effect until April 23rd 2020. Essential Business supporting Materials to construction industry and essential home products can operate business as usual although office staff (OFS, Sales Admin) must work from home.||Limited Interaction – No visitors, Service Site Support per policy (“Response to Pandemic of Coronavirus (COVID-19)”).|
Drivers, Delivery, 3rd Party, Vendors, and all Visitors, please read this policy change.
Thank you for your understanding and support during these difficult times for all. Safety is our number one concern.